Resume
A compact overview of my professional background, skills, and qualifications.
Profile
Service Management Professional with over 10 years of experience in IT service delivery, supplier management, and digital workspace services. Skilled at bridging the gap between business needs and IT capabilities, with a strong focus on process improvement, stakeholder management, and delivering measurable results. ITIL-certified and experienced in agile environments.
Experience
(Senior) Service Manager
Apr 2021 – PresentMunicipality of Amsterdam
Service Delivery Manager
Jan 2019 – Apr 2021Municipality of Amsterdam
Service Manager
Jan 2017 – Jan 2018Municipality of Amsterdam
Senior Technical Support Engineer
Jan 2015 – Dec 2016Municipality of Amsterdam
Skilled Support Engineer
Jun 2011 – Dec 2014Southern District Amsterdam
Desktop Support Engineer
Jan 2011 – Jun 2011Orion Foundation
Education
MBO IT-System Management
2012 – 2014ROC Horizon College, Purmerend
MBO Applications Development
2010 – 2012ROC Horizon College, Purmerend
Key Skills
IT Service Management ITIL Supplier Management SLA Management Stakeholder Management Process Improvement Digital Workspace Agile / Scrum Incident Management Problem Management Change Management Vendor Negotiations Service Delivery Microsoft 365 Azure Project Coordination
Contact
Certifications
- ITIL V3 Foundation
- Service Level Agreements (SLA)
- EXIN Agile Scrum Foundation
Languages
Dutch Native
English Proficient
German Basic
Spanish Basic